Refund and Cancellation Policy
Effective Date: 1st January 2025
1. Introduction
At Qode Maker, we prioritize customer satisfaction and strive to deliver high-quality IT solutions, including Web Development, Design, Mobile Apps, and Digital Marketing services. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed.
2. Cancellation Policy
- Service Cancellation:
You may request a cancellation of our services before the commencement of the project or as per the terms outlined in the specific project agreement. Cancellations should be communicated via email to contact[at]qodemaker[dot]com. - Ongoing Projects:
If a project is already in progress, cancellation requests will be evaluated based on the project phase, effort invested, and resources utilized. Partial refunds may apply at our discretion. - Retainer Services:
For ongoing retainer services such as maintenance, SEO, or digital marketing, cancellation requests must be made at least 15 days before the next billing cycle to avoid charges.
3. Refund Policy
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Eligibility for Refunds:
Refunds may be issued under the following conditions:- Failure to deliver the agreed-upon services due to our inability.
- In the event of double payment or billing errors.
- If the project is canceled before its commencement.
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Non-Refundable Circumstances:
Refunds will NOT be provided under the following conditions:- Change of mind after project initiation.
- Project delays due to client’s lack of communication, unavailability, or failure to provide required inputs.
- If the project scope changes or additional services are requested beyond the original agreement.
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Refund Process:
Refund requests should be made in writing to contact[at]qodemaker[dot]com within 14 days of the incident. Approved refunds will be processed within 10-15 business days via the original payment method.
4. Amendments and Modifications
Qode Maker reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.
5. Contact Information
For further inquiries or refund requests, please contact us.
